General Terms of Use and Business

Version: April 28, 2026

1. Provider

2. Scope

These terms apply to the use of the website and to contracts for the services offered through it, in particular user accounts, newsletters, course and event information, academy bookings, vouchers, audiobooks, invoices and other digital content or communication services from Bonsai Garten München.

3. Contract language and applicable law

The contract language is generally German. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, unless mandatory consumer protection rules of the country of your habitual residence provide otherwise.

4. Use of the website

You may use the website only lawfully and in accordance with these terms. In particular, any use that impairs the security, integrity or availability of the website or misuses personal data, content or technical functions is prohibited.

5. User accounts

Where a user account is required for certain functions, the information provided during registration must be complete and accurate. You must keep your access data confidential and report unauthorised access immediately. There is no entitlement to the provision of a user account.

6. Newsletter

Newsletter registration is voluntary. Sending is based on consent. You may unsubscribe at any time with future effect. There is no entitlement to a specific sending frequency or to the continued availability of the newsletter.

7. Information on courses, masterclass, events and academy

Descriptions of courses, events, masterclass and academy appointments on the website do not yet constitute a binding offer unless expressly stated otherwise. Dates, content, available places, speakers and processes may change where this is objectively justified and reasonable for you.

8. Bookings and registrations

For bookings or registrations made through the website, a contract is concluded once we accept your booking or technically enable or confirm the service. Where capacities are limited, there is no entitlement to a specific place until a binding confirmation has been issued.

9. Prices

The prices shown on the website at the time of ordering or booking apply. Where legally required, prices are final prices including statutory VAT. If additional costs apply, they will be displayed before completion of the order or booking process.

10. Payment

Payments may be made using the payment methods offered on the website or according to separate instructions, depending on the product or service. For digital products, especially audiobooks, payment handling may be carried out through external payment providers such as Stripe. Their contractual terms and privacy information also apply.

11. Digital content and audiobooks

When purchasing digital content, you receive a simple, non-exclusive, non-transferable right to use the purchased content for your own private purposes. Any transfer, public making available, reproduction beyond statutory exceptions or commercial use is not permitted without express consent.

12. Right of withdrawal and exceptions

Consumers are entitled to statutory rights. Whether a right of withdrawal exists depends on the applicable legal provisions, in particular the rules on distance contracts and the relevant statutory exceptions.

13. Vouchers

Vouchers may be redeemed for services of Bonsai Garten München in accordance with the communicated conditions. Cash payment is allowed only where this is mandatory by law or expressly agreed. Further details, for example on validity or redemption, may follow from the voucher itself or the related communication.

14. Invoices and digital signatures

Where invoices are provided or signed digitally, the electronic signature serves to document and assign the transaction. You undertake to use only your own and accurate information when creating digital signatures.

15. Availability and changes

We aim for the website and services to be available with as little interruption as possible. However, there is no entitlement to uninterrupted, error-free or complete availability at all times. We may adjust functions, content and technical processes where this is necessary for legal, technical, security-related or organisational reasons.

16. Intellectual property

The content of the website, in particular texts, images, graphics, layouts, audiobooks, audio files, databases and software components, is protected by copyright or other rights. Any use beyond the limits permitted by law requires our prior consent or the consent of the respective rights holder.

17. Liability

We are liable without limitation for intent, gross negligence, injury to life, body or health and under mandatory statutory provisions. In the case of slightly negligent breach of essential contractual obligations, liability is limited to the typical foreseeable damage. In all other respects, liability is excluded to the extent permitted by law.

18. Links to third parties

The website may contain links to external services or content. The operators of those external services are solely responsible for their content and terms.

19. Privacy

Information on the processing of personal data is available in our privacy policy and cookie policy.

20. Consumer dispute resolution

Unless a legal obligation exists, we are neither obliged nor currently willing to participate in dispute resolution proceedings before a consumer arbitration board.

Note: the EU online dispute resolution platform was discontinued on July 20, 2025.

21. Final provisions

If individual provisions of these terms are or become wholly or partly invalid, the validity of the remaining provisions remains unaffected. Mandatory statutory consumer rights remain unaffected in any case.